Two of this week’s enforcement actions describe the same failure from opposite ends.
At Bank of America, the problem was the design. A case reached an investigator only when a customer’s alerts added up to 20 points within 13 months, a threshold FinCEN says was “initially set by stakeholder judgment.” At SEB’s Estonian subsidiary, the system stopped. For five weeks in 2017 it created no new alerts at all. Neither failure announced itself.
The sanctions side of both cases matches. OFAC found a Bank of America rule that automatically released some payments involving blocked banks because a similar alert had been cleared before. NYDFS found SEB processed payments without sanctions screening whenever its screening tool was down.
When systems miss things, people inside the firm often know. FinCEN notes that for multiple years more than one third of Bank of America’s investigations started from referrals, subpoenas, and requests rather than its own automated alerts. The UK’s new whistleblowing consultation proposes paying people who take what they know to the Serious Fraud Office.
Here is the uncomfortable task for this week. Ask your monitoring team for the lowest daily alert count each scenario produced in the last twelve months, and the reason for it. If nobody can answer, you do not know whether your system has ever gone silent.
See you next Monday.
Marco